Frequently asked questions

Account

Do I need to register to play?

Yes. You need an account to play or claim bonuses.

How do I sign up?

Click “Sign Up,” fill out the registration form, confirm your email, and you’re in.

Is there an age requirement?

Yes, you must be at least 18 years old (or older if your local law requires so).

Can I open multiple accounts?

No. Only one account per person is allowed.

What currency can I use?

We support USD.

I forgot my password. What now?

Click “Forgot Password” to reset it via email.

My account is locked. What should I do?

Contact our support team via live chat or email.

Why do I need to verify my account?

It’s required for security and to process redeems.

How long does verification take?

Usually under 24 hours.

How do I purchase?

Go to the cashier, select a payment method, and follow the instructions.

What purchase methods can I use?

Bank cards and ACH.

How do I redeem my winnings?

Go to the cashier, select “Redeem”, choose a method, and confirm.

Where can I find active promotions?

Visit our Promotions page in the left menu.

What is the welcome bonus?

For example, Bankrolla offers 200,000 GC + 2 Free SC + 100% to the first purchase.

How do I claim a bonus?

You will receive it automatically after creating an account. You can also get extra bonuses by applying a promo code.

What are the benefits of reaching higher loyalty levels at Bankrolla Casino?

Higher levels unlock bigger GC/SC rewards, exclusive bonuses, a personal VIP manager, and premium gifts — like a Tesla Cybertruck at the top tier. The best loyalty level you can achieve is Royal Elite.

NO PURCHASE IS REQUIRED to participate on Bankrolla. This platform is VOID WHERE PROHIBITED BY LAW. For full details, please review our Terms of Use, Privacy Policy, Sweeps Rules related documentation. The Bankrolla Social Gaming Platform is designed purely for entertainment and fun. It does not provide “real-money gambling” or the chance to win actual money through gameplay. Access to the Bankrolla Social Gaming Platform is limited to Eligible Participants who are at least 18 years old or the minimum legal age required in your jurisdiction, whichever is higher, at the time of participation.

Owner and operator of Bankrolla Social Gaming Platform is Epic Play Holding Inc., a Florida corporation having its principal place of business at 1287 E Newport Center Dr Ste 206, Deerfield Beach, Florida, 33442, USA.The sponsor of all promotional actions held on the platform is Epic Play Holding Inc. For additional information or contact, please email our support team at [email protected] . send us your request via support chat, located on the Platform.