Bankrolla Responsible Gaming Policy

Last Updated: April 4, 2025\ Version: 1.0\ Previous Version: N/A

1. Introduction

a. This Policy

This Bankrolla Responsible Gaming Policy (this “Policy”) describes various tools and resources available to our users to ensure responsible use of the Platform, including play in the Games.

b. Commitment

Bankrolla is committed to the protection of the Platform users and promoting responsible social gameplay as a policy of customer care and social responsibility. We recognise that the Games are fun and like many other forms of entertainment, should be consumed in a responsible manner.

c. Terms and Definitions

These Rules are deemed an integral part of the Bankrolla Terms & Conditions (the “Terms”), as may be updated from time to time, and should be read alongside the Terms. Unless defined in these Rules, capitalised terms have the meaning provided in the Terms.

d. Modifications

We reserve the right to modify, suspend, or cancel this Policy, or any part hereof, with immediate effect, with or without notice, and without liability to you, at our sole discretion, for any reason whatsoever. We reserve the right, in our sole discretion, to suspend or terminate your use of the Platform if we find that, or if we are of the opinion that, you are violating this Policy or the Terms.

2. Control Tools

a. Active Reminders

The Platform implements a system of active reminders to promote responsible gameplay. These reminders appear at regular intervals during gameplay sessions and include information about time played in the current session, amount spent, an option to take a break or end the session, and links to responsible gaming resources.

b. Account History

Platform users have access to a comprehensive account history feature. This feature provides detailed records of all gameplay activities, time spent playing on various time scales, graphical representations of gameplay patterns and spending trends, and an option to download account history for personal record-keeping.

c. Self-Limitation Options

The Platform offers a range of self-limitation tools to help users manage their gameplay responsibly. These options include:

Spending Limits – set daily, weekly, or monthly deposit limits.
Loss Limits – set maximum loss thresholds for specified time periods.
Session Time Limits – set maximum durations for individual gameplay sessions.
Cool-Off Periods – temporarily suspend account access for 24 hours up to 30 days.
Coin Usage Limits – set limits on coins usage per session.

All self-limitation settings take effect immediately on tightening; easing restrictions requires a waiting period. These tools are accessible via Account Settings or by contacting us.

3. Control Tools Access

If you believe your or another’s gameplay is problematic, you may request additional measures:

Taking a Break – contact us to pause your account.
Self-Exclusion – contact us to exclude your account for a specified period.
Permanent Closure – contact us to close your account permanently.
Cooling-Off Periods – short-term breaks (24 hours to 30 days).

4. Self-Evaluation and Assessment

We encourage anyone concerned about their gameplay to take an assessment. One available resource is https://gamequitters.com/video-game-addiction-test-for-gamers. We also plan to offer on-Platform spending calculators and questionnaires.

5. Support

If gaming has negatively impacted your life, consider these independent resources:

6. Educational Resources

a. Principles of Gameplay

Winners are determined at random; past outcomes do not influence future results.

b. Common Misconceptions

“I’m due for a win” is a fallacy.
Lucky charms or rituals have no effect on random outcomes.
Playing longer does not increase your chances of winning.
All RNGs are certified to be random and fair.

c. Tips for Safe Gameplay

Avoid playing when emotional or under the influence.
Take regular breaks.
Only wager what you can afford.
Understand game mechanics and randomness.
Do not let gaming harm work, relationships, or health.

d. Protecting Users

We do not recommend play if you:

Have or suspect an addiction or are in treatment.
Are under substances that impair judgment.
Face financial distress or traumatic events.
Lack understanding of game rules.
Have mental health conditions or brain injuries.

e. Protection of Minors

We employ checks to prevent underage play. Use device-level controls for shared devices.

f. Probability and Odds

We disclose clear odds and probabilities for each game.

g. Staff Training

All customer-facing staff receive ongoing responsible gaming training.

h. Third-Party Exclusion

Family or concerned parties may request exclusion of a user, subject to verification.