Bankrolla Responsible Gaming Policy

Last Updated: September 8, 2026

Version: 2.1

Previous Version: 2.0

1. Introduction

a. This Policy

This Bankrolla Responsible Gaming Policy (this “Policy”) describes various tools and resources available to our users to ensure responsible use of the Platform, including play in the Games.

b. Commitment

We are committed to the protection of the Platform users and promoting responsible social gameplay as a policy of customer care and social responsibility. We recognise that the Games are fun and like many other forms of entertainment, should be consumed in a responsible manner.

c. Terms and Definitions

This Policy is deemed an integral part of the Bankrolla Terms & Conditions (the “Terms”), as may be updated from time to time, and should be read alongside the Terms. Unless defined in this Policy, capitalised terms have the meaning provided in the Terms.

d. Modifications

We reserve the right to modify, suspend, or cancel this Policy, or any part hereof, with immediate effect, with or without notice, and without liability to you, at our sole discretion, for any reason whatsoever. We reserve the right, in our sole discretion, to suspend or terminate your use of the Platform if we find that, or if we are of the opinion that, you are violating this Policy or the Terms.

2. Control Tools

a. Active Reminders

The Platform may implement a system of active notifications to promote responsible gameplay, reminding users of the time and/or amount spent. These reminders may appear at regular intervals during gameplay sessions and include information about time played in the current session, amount spent, an option to take a break or end the session, and links to responsible gaming resources.

b. Account History

Platform users may request access to the history of their Account containing gameplay activities and transaction history, including payments and redemptions.

c. Self-Exclusion

The Platform offers self-limitation tools to help users manage their gameplay responsibly. Users can apply for Self-Exclusion to make their Account temporarily (for 7, 14, or 30 days) or permanently unavailable. In this case, early reopening will not be available, unless otherwise decided by us in exceptional circumstances at our sole discretion. Self-Exclusion applied on this Platform will also be applied across all Group Platforms. Similarly, a Self-Exclusion applied on any other Group Platform may be applied to your Account on this Platform. We maintain a unified Self-Exclusion registry across Group Platforms to ensure that Self-Exclusion elections are honored consistently. Early reopening, where available under this Policy, remains subject to our sole discretion and may take into account exclusion status across Group Platforms.

d. Cooling-Off

Users can also opt for cool-off periods, temporarily suspending their Account access for periods of 24 hours or 72 hours. Early reopening is available subject to our approval.

e. Effect of Self-Exclusion and Cooling-Off

During a temporary Self-Exclusion or Cooling-Off period, your Account balances, including Gold Coins and Sweeps Coins, and any pending redemption requests, are preserved and will be restored when your Account reopens. Any expiration period applicable to your Sweeps Coins under the Terms will not run while a temporary Self-Exclusion or Cooling-Off period is active. If you apply for permanent Self-Exclusion, your Account will be closed and any remaining Gold Coins and Sweeps Coins will be forfeited in accordance with the Terms; we therefore encourage you to complete any pending redemption requests before submitting a permanent Self-Exclusion request. While a Self-Exclusion or Cooling-Off period is active, we will take reasonable steps to exclude you from marketing communications. You must not attempt to circumvent an active Self-Exclusion or Cooling-Off period, whether applied on this Platform or on another Group Platform, by registering a new Account or by using an Account belonging to another person. Any Account opened or used in an attempt to circumvent an active Self-Exclusion or Cooling-Off period may be closed permanently, and we are not responsible for any activity on, or purchases made through, such an Account.

f. Termination

You may request the termination of your Account at any time by contacting us. We may ask about your reasons for terminating and may offer to address your concerns, including through a bonus. If, after submitting a termination request, you continue to use the Platform, your termination request will be treated in accordance with Section 7.6 of the Terms. Unless you are permanently Self-Excluded or we otherwise decide, you may be able to reopen a terminated Account by contacting us. This Section does not apply to Self-Exclusion or Cooling-Off requests, which are governed by Sections 2(c) and 2(d) of this Policy.

g. Limitations

Users must not use the Platform in an excessive, abnormal, or otherwise unsustainable manner. This includes, but is not limited to, engaging in play that suggests signs of gaming addiction, or usage patterns that we, in our sole discretion, deem inconsistent with typical recreational use. The Platform use should not indicate behaviour that is harmful, unsustainable, or inconsistent with the intended use of the Platform.

h. Means and Recommendations

All these self-limitation options are accessible by contacting us. We encourage users to use these tools proactively to maintain control over their gaming activities. In case of doubt or if any assistance is needed, users are encouraged to contact us.

3. Self-Evaluation and Assessment

If you suspect that your, or someone else’s, use of the Platform may be problematic, we encourage you to take an assessment, one of which is available at https://gamequitters.com/video-game-addiction-test-for-gamers/.

We may provide additional self-assessment tools directly on the Platform to help users evaluate their gambling behavior. These tools include spending calculators and questionnaires designed to promote self-awareness.

4. Support

Please consider one of the following resources if your activities have had a negative impact on your mental and emotional health, as well as a detrimental financial impact. We are not affiliated with and we are not responsible for any of these organizations.

• Gaming Addicts Anonymous (GAA) is a fellowship of people who support each other in recovering from the problems resulting from excessive Game playing.
• Financial Counseling Association of America (FCAA) is a professional association of financial counseling agencies that assist consumers with financial counseling services of all kinds, as well as debt management plans for the repayment of unsecured debts.
• National Foundation for Credit Counseling (NFCC) is one of the oldest networks of non-profit financial counseling agencies. The NFCC helps people to defeat their debt and look forward with confidence.

5. Recommendations

a. Principles of Gameplay

• Randomness: Winners of Games are determined at random.
• Outcomes cannot be predicted by past results or outcomes.

b. Common Misconceptions.

• Thinking “I'm due for a win” is a fallacy since all outcomes in Games of chance are random and cannot be predicted.
• Believing that a lucky charm or pre-Game ritual affects your chances of winning is a misconception, as these factors have no impact on the random outcomes of the Game.
• Assuming that playing a Game for a longer time increases your chances of winning is incorrect, as the probability of winning remains the same for each Game round regardless of how much time is spent playing.
• Accusing the Games of being rigged is baseless since the Random Number Generator (RNG) used in all the Games is verified and certified to ensure that the numbers generated are random, unpredictable, non-repeatable, and uniformly distributed.

c. Tips for Safe Gameplay

• Avoid playing Games when you are angry, sad, or otherwise emotional.
• Take frequent and regular breaks during gameplay sessions.
• Do not play Games when you are under the influence of drugs or alcohol.
• Video Games are just one form of entertainment, and there are other options available.
• If you do make an optional purchase, make sure it is with money that you can afford to spend.
• Set a time for play.
• Understand how the Games work and the randomness.
• Do not allow Game playing to impact your employment, relationships, health, or social obligations or other commitments.

d. Protecting Users

We do not recommend playing if you:

• Have a history of addiction or dependency, or are currently undergoing treatment for such conditions.
• Are under the influence of substances that may impair your judgement.
• Are experiencing financial issues or stressful or traumatic life events.
• Do not understand the rules and gameplay mechanics of the Games.
• Have any mental health issues (actual or suspected), mental impairments, or physical brain trauma.

e. Protection of Minors

We have various system and identity checks in place to prevent underage gameplay. If you share your devices with minors, we recommend restricting their access to the Platform using various internet blocking and monitoring software.

f. Probability and Odds Information

We provide clear information about the odds and probabilities of participation for each Game offered on the Platform.

g. Staff Training

All our staff members, particularly those in customer-facing roles, undergo regular and mandatory responsible gaming training. This ensures that our team is equipped to support our users and promote responsible gaming practices.

h. Third-Party Exclusion

We offer a provision for family members or concerned third parties to request exclusion for a user. This request will be subject to a thorough verification process to ensure its legitimacy.